Laura Stephenson
Director of Operations | Physicians Staffing Solutions
Senior-level operations leader with 20+ years of experience in workforce deployment, account management, compliance, and strategic growth. Now serving as Director of Operations for Physicians Staffing Solutions — Georgia — Laura Stephenson brings a results-driven track record of streamlining complex operations, managing high-performing teams, and delivering measurable outcomes across regulated industries.
20+
Years of Operations Experience
Multi-State
Markets Managed
Proven
Team Leadership
10+
Industry Awards
Core Competencies
- Operations Management & Optimization
- Budget Management & P&L Oversight
- Provider Onboarding & Credentialing
- Strategic Planning & Execution
- Workforce Deployment Strategy
- Cross-Functional Team Leadership
- Account & Client Relationship Management
- Process Improvement & KPI Tracking
- Compliance & Regulatory Support
- CRM & Digital Platform Management
Professional Experience
Director of Operations
Physicians Staffing Solutions — Georgia | 2026 – Present
- Oversees daily operational activities to ensure efficient, profitable, and high-quality staffing delivery across Georgia hospital clients.
- Responsible for provider onboarding, credentialing, workforce deployment, and staffing operations for a physician-led locum tenens alternative model.
- Executes resource allocation, team management, goal tracking, and strategic implementation in support of hospital partner success.
- Fosters a culture of accountability and continuous improvement, ensuring seamless provider-to-hospital alignment and superior care delivery.
Operations Manager & Compliance Support Specialist
Ameriprise Financial — Charleston, SC | 2022 – 2026
- Managed day-to-day operations of a private wealth advisory practice, including team performance tracking, P&L review, budget management, and expense reporting.
- Administered compliance documentation, policy reviews, and regulatory reporting across multiple digital platforms.
- Provided responsive support to advisors and clients, resolving inquiries and ensuring adherence to corporate and external compliance standards.
- Recognized with the BLAZE Outstanding Operations Award (2023); nominated in 2022, 2024, and 2025.
Education
Bachelor of Business Administration and Management
University of South Carolina — Columbia, SC | 1989
Awards & Recognition
- BLAZE Outstanding Operations Award — Honoree 2023 (Nominee 2022, 2024, 2025)
- Carolinas Top Market Performer — Mid Atlantic CSAT, Conversion, MRC (2018)
- Metro Elite Account Manager Q2 (2017)
- #1 Market Nationwide — Lowest NGA (Subscriber Churn) (2017)
- PHP Best of the Best — Handset Protection (2016)
- #1 Market Nationwide — Big 5 Metrics: MRC, PPD, NGA, CSAT, Conversion (2016)
- #1 Market Nationwide — Customer Satisfaction (CSAT) (2016)
- Account Manager Gold Championship (2016) | Winners Circle (2015)
Technology Proficiences
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Salesforce
- CRM Software
- Workday
- Concur
- Thompson
- Teleconferencing Platforms
- Point of Sale (POS) Systems
